Compensation Due to the Bug Where Players Can Process Materials with Locked Items Under Certain Conditions
After the update on 11/11/2021, a bug causing players to be able to process materials with locked items has been discovered.
Please be informed that this issue has been fixed.
The items used to process materials will be returned.
Only locked items that were used to process materials will be recovered.
To request for item recovery, please kindly contact us via the app from [Menu > Orb Shop > Contact Us > Other] and include the information below.
Content of Inquiry
Subject: Item Recovery Request
Date when you Process Materials:
Names of Items You Wish to be Recovered:
Deadline to Request for Item Recovery
Until 12/25/2021 11:59 PM (JST/GMT+9)
Notes
*Items will not be recovered if they were not locked when used to process materials.
*The items will be restored to their condition right before they were used to process materials.
*The recovery process may take some time to complete.
