Implementation of "Request to Delete Account" Option


Thank you for playing Toram Online.

As stated in App Store Review Guidelines, all apps that allow users to create accounts are required to also have a mechanism that allow users to delete their accounts from within the apps.
Therefore, the Toram Online app has been optimized and the "Request to Delete Account" option has been added.

★:Time Required to Complete Account Deletion

★:Things to Note When Requesting to Delete Account

★:E-mail Address Used to Request for Accoun Deletion

Time Required to Complete Account Deletion


The request to delete an account is normally processed and completed within 30 days after approval.
However, as we have been receiving a lot of requests from users to delete their accounts recently, the process may take more than 30 days to complete.
Should this be the case, we will send a notification email to the e-mail address you used to request for account deletion.

We apologize for the late information.

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Things to Note When Requesting to Delete Account


The following restrictions will be applied to the user's account whose account deletion request has been approved.

・The user will be unable to log in to Toram Online
(The user will be unable to play with the game data of the account.)
・The game data cannot be recovered under any circumstances.
・Just like Toram Online, all game data using "ASOBIMO Account" authentication provided by ASOBIMO will no longer be available.

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E-mail Address Used to Request for Accoun Deletion


・Check your default spam filter and make sure you can receive our email before sending your request.
・Make sure your mail settings is accepting from the domain "@toram.jp".
・Please understand that it may take some time for us to get back to you.

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