[EDIT:10/15 9:00 PM(JST/GMT+9)] Regarding Intermittent Connection Issues and the Compensation
We are currently alleviating the intermittent connection issues that players had been experiencing from 10/13/2019 - 10/14/2019 and we have confirmed a stable operation of the game server.
We sincerely apologize for the inconvenience caused while you were playing.
Please kindly understand that since the connection issues this time were due to external cyberattacks on our data center, a similar issue may also occur in the future.
We have distributed the item below to compensate for the inconvenience due to these connection issues.
The item will be automatically delivered after login. Please kindly check from Menu > Community > Mailbox > Present.
Item Details
Ticket Piece x 200
Claim Period
From the release of this announcement until 10/20/2019 at 11:59 PM(JST/ GMT+9)
*Only accounts created before 6:00 PM(JST/GMT+9) on 10/15/2019 will be able to claim the item. Thank you for playing Toram Online.
We confirmed that the connection error that occurred from October 15th at 7:10 PM (JST/GMT+9) was resolved on October 15th at 7:50 PM (JST/GMT+9)
Please kindly understand that since the connection issues this time were due to external cyberattacks on our data center, a similar issue may also occur in the future.
We deeply apologize for the inconvenience this has caused. Thank you for playing Toram Online.
It has been confirmed that an error connecting to the server has occurred.
We are currently investigating this issue, we wish for your patience while the causes are being recovered.
We deeply apologize for the inconvenience caused. Thank you for playing Toram Online.
We confirmed that the connection error that occurred from October 14th at 4:15 AM (JST/GMT+9) was resolved on October 14th at 7:20 AM (JST/GMT+9)
We deeply apologize for the inconvenience this has caused. Thank you for playing Toram Online.
It has been confirmed that an error connecting to the server has occurred.
We are currently investigating this issue, we wish for your patience while the causes are being recovered.
We deeply apologize for the inconvenience caused.
